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98bet FAQ — answers to all your questions

Login, registration, bonuses, deposits, withdrawals, games, and security — find detailed answers to all of it right here. The 98bet FAQ page is the go-to source for the most frequently asked questions.

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What do you have a question about?

Choose a category that suits your needs and jump straight to the answer.

Registration & Login

Find answers to all questions about account creation, login issues, password resets, and OTP verification.

Deposits & Withdrawals

Everything you need to know about depositing via bKash, Nagad, and Rocket, plus how to withdraw quickly.

Bonuses & Promotions

Get the full details on the welcome bonus, cashback, reload offers, and the VIP points system.

Games & Platform

Learn the rules, strategies, and how to get started with all games including Live Casino, slots, and Fish Game.

Mobile App

All your questions about Android and iOS app downloads, installation, updates, and biometric login answered here.

Security & Privacy

Guidance on account security, data privacy, two-factor authentication, and responsible gaming.

Full Q&A

98bet FAQ — Detailed Answers

Below you will find our most frequently asked questions organized by category. The 98bet FAQ section is updated regularly to ensure you always have access to the latest and most accurate information. If you can't find an answer here, please reach out to our support team.

Registration & Login

To open a new account on 98bet, start by Registration page Go. Fill in the form with your mobile number, password, and basic details. Verify the OTP sent to your phone and your account will be activated instantly. The entire process takes just 2 minutes and is completely free.

To log in to 98bet, you will need your registered mobile number or username and password. Logging in from a new device or browser for the first time may require OTP verification. With the correct credentials, you can access your account in just a few seconds.

Click the "Forgot Password" option on the login page. An OTP will be sent to your registered mobile number. Enter it correctly and you'll be able to set a new password. The entire reset process takes under 5 minutes.

Entering the wrong password 5 times in a row may temporarily lock your account. Wait 30 minutes and try again, or contact our 24/7 support team — issues are usually resolved within 15 minutes.

No, each individual is allowed only one account. Creating multiple accounts may result in permanent suspension of all accounts and cancellation of all bonuses. If you have an issue, please contact support.
Deposits & Withdrawals

98bet accepts deposits via bKash, Nagad, Rocket, and bank transfer. Mobile banking options are the most popular due to their instant processing and ease of use. The minimum deposit amount is just BDT 200.

Deposits via bKash, Nagad, or Rocket are typically credited to your wallet within 1–5 minutes. Bank transfers may take 15–30 minutes. If your balance hasn't updated after the expected time, contact support with your deposit reference number.

Withdrawal requests on 98bet are typically processed within 15 minutes to 2 hours. VIP members enjoy priority withdrawals, which are processed even faster. The minimum withdrawal amount is BDT 500.

98bet generally does not charge any fees for withdrawals. However, third-party payment gateways may apply a small fee. Before withdrawing, make sure you have met the wagering requirements for any active bonuses — otherwise your withdrawal may be held.

The daily withdrawal limit for standard members is BDT 50,000. This limit increases significantly based on your VIP level. At the highest VIP tier, daily withdrawals of up to hundreds of thousands of BDT are possible. For more details, VIP Page See details.
Bonuses & Promotions

New registrants on 98bet receive a 100% welcome bonus on their first deposit, along with free spins and exclusive new member offers. For full bonus terms and details, On the Promotions page See details.

Logging into your 98bet account every day automatically adds a reward to your Daily Bonus wallet. The bonus amount grows with each consecutive login, so if you miss a day, your streak resets. Make it a habit to log in daily to keep it going.

Most bonuses carry a wagering requirement of 10–20x the bonus amount. For example, a BDT 1,000 bonus with 10x wagering means you need to place BDT 10,000 in bets before you can withdraw. Specific terms may vary by promotion.

Yes, 98bet has a referral program. When a friend registers using your referral link and makes their first deposit, you receive a bonus. For full terms and bonus details, On the Promotions page See details.
Games & Platform

98bet offers Live Casino (Baccarat, Roulette, Blackjack), slots, fish games, lottery, and much more. Each category features hundreds of games from various providers. To explore further, Live Casino or Slots Visit the page.

In Fish Game, you shoot various types of fish to earn points — bigger fish are worth more. You can set your own bet amount and bullet power. To learn detailed strategies and rules for Fish Game, On the Fish Game page Go.

If you get disconnected during a live game, the 98bet system automatically determines the outcome of that hand. Any winnings will be credited to your wallet. Once you reconnect, you can view the full game history.

The RTP (Return to Player) for 98bet slots generally ranges between 95% and 98%. Each game has its own RTP, which can be viewed in the game info when it loads. Choosing higher-RTP games gives you a better chance of favorable returns over the long run.
Mobile App

To download the official 98bet app, visit our App page Go. Both Android and iOS versions are available. Do not download the app from third-party sites — this may pose a security risk.

After logging in with your password for the first time on the app, go to Settings and enable the "Biometric Login" option. Verify using your device's fingerprint or Face ID. From then on, you can log in using biometrics alone.

Yes, your 98bet account works seamlessly on both the app and the website using the same login credentials. Your wallet balance, bonuses, and game history are all synchronized across devices — a deposit on one platform reflects instantly on the other.
Security & Privacy

Yes, 98bet uses SSL encryption and advanced security technology to keep your information safe. All transactions are processed through encrypted connections. Our Privacy Policy for full details.

Go to Account Settings and enable two-factor authentication (2FA) from the "Security" section. An OTP will be sent to your mobile number and will be required each time you log in, significantly improving your account security.

Change your password immediately and log out of all active sessions. Then notify our support team about the incident. Acting quickly can typically prevent any loss. Enable 2FA to keep your account secure going forward.

Yes, 98bet takes responsible gaming very seriously. You can set daily/weekly deposit limits, self-exclude, or activate a cooling-off period. To find out more, Responsible Gaming View page.
VIP & Loyalty

You are automatically enrolled in the 98bet VIP Program as you play regularly and earn a set number of points. The more you play, the faster you advance to higher VIP tiers. To learn about VIP benefits and terms, VIP Page See details.

VIP members enjoy exclusive bonuses, faster withdrawals, higher deposit limits, a dedicated account manager, access to exclusive tournaments, and special birthday gifts. The higher your tier, the greater the rewards.

Yes, VIP points do have an expiry period. Points may expire after approximately 3 months of inactivity. If you play regularly, this won't be a concern. To check the exact expiry terms, VIP Page See details.

Still have questions?

If you can't find what you're looking for on this 98bet FAQ page, our 24/7 support team is always ready to help. Reach us via live chat, email, or social media. Support is available in Bengali.

Age Restriction

98bet is strictly for users aged 18 and above. Registration by minors is completely prohibited. If you have an issue, Responsible Gaming View page.

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